Finding hidden business opportunities in your customers journey

Let's talk about #retail and specifically about the #customerjourney - an important tool for success in business, whether it concerns digital or physical trade of goods or services. The competition has definitely intensified and the customer experience is in many cases more important than the price.

At ForOne, we have gathered collective expertise in the field and a team that can support you and your company to develop a "Customer journey" or "User journey".

How?

Reviewing the customer journey helps companies see themselves from a customer perspective, to get an overview of the touch points and see what they want to deliver and what they actually deliver, whether it concerns the analog or digital customer journey.

Together, we review and connect your customer journey to various business goals that you and your company have. Eg increase sales in a certain area, increased customer loyalty or reduced development costs.

Say hi and get in touch with the team and we'll start there:

Peter.Hesslin@forone.se

Senior advisor & expert in issues that span above all the final stage of e-commerce and the importance of customer facing, logistics and the delivery experience where the brand journey will play an increasingly important role.

Jonas.Pelz@forone.se

Retail expert with black belt in the physical customer meeting

Hanna.Larsson@forone.se

UX designer who improves the customer's user experience

Industrial design by Anton Åsberg

We were looking for an industrial designer to help us realise an outdoor product idea that we’ve been cooking for a long time. Suddenly this guy turned up, highly recommended from other For One members, and we instantly hit it off. Anton has that great "all is possible and all in" attitude we are looking for in people. Add to that, Anton is a true explorer and a brilliant multidimensional designer, creative and craftsman. We are so lucky to have you among us Anton!

Superpower:

Anton is an industrial design wizard with that street smart and intuitive cleverness and talk less, do more, act more aura about him.

Akilles heel:

None that we've found so far.

Main skills:

Industrial design | Mock-ups & Prototyping | Design | and more...

Learn more:

linkedin.com/in/anton-åsberg-700162139

Contact:

anton.asberg@forone.se

Insights driven business development

Meet our duo of insight specialists, Anna and Lisa from VAKN. With a collective experience of over 40 years in insight-driven business development, they have served as trusted advisors to some of the largest consumer businesses in Sweden and the Nordics.

Anna and Lisa firmly believe in the power of market-driven business development as a catalyst for growth and profitability and help clients develop their business, brand, or communication through market insights. They map positions, identify target groups, evaluate potential, analyse movements, highlight opportunities and threats, and anticipate future movements.

They move freely between different research methods and data sources and spend a lot of their time generating critical business insights. But insights are never the end goal. The goal is to help clients choose the right path, to develop and to reach their full business potential.

Superpower

Team VAKN´s superpower is undoubtedly their ability to identify opportunities based on accurate analysis and insight.

Skills

| Insights & analysis | Segmentation | Customer Journey Mapping | Business development | Brand development | Communication development | Business advisors | Catalyst for market-driven business development | Growth |

Learn more

https://www.linkedin.com/company/vakn/

Contact

anna.widler@forone.se

lisa.henning@forone.se